"Wonderful staff, beautiful, elegant neighborhood"5 of 5 stars Reviewed 7 June, 2017 on tripadvisor
I have stayed in hotels all over the world: China, Italy, Ireland, France, India, Turkey. Mercure Hyde Park London is one of my absolute favorites! The staff was warm, welcoming, and professional. They did numerous tasks such as ordering taxis, giving directions, recommending restaurants, getting extra supplies, etc, all with a smile. Elena and Lukas at the front desk were especially helpful and genuinely friendly, and Gregory in the Brasserie is a delightful man. He learned my beverage preferences quickly and made sure my daughter and I received great service.
The location is fabulous, right around the block from Paddington Station, where you can get the Tube and trains to everywhere. That street is bustling and busy, but the minute you turn the corner and enter lovely Talbot Square, the noise ceases and it is perfectly quiet.
Hyde Park is right nearby and is amazingly clean and beautiful. If you take an apple from the bowl on the front desk, you can feed the many tame parrots that live in Hyde Park (technically Ring-necked Parakeets). Go past the Italian garden at the Park entrance and walk along the right side a little ways into the Park and you will see numerous people feeding the parrots. The parrots will fly down from the trees and land on your arm or hand; my daughter the animal over was thrilled! We are big birders and saw 70 species in the parks in London. The swans in Hyde Park are gorgeous.
A 5 minute walk from the Mercure gets you to a stable where you can rent horses and ride in Hyde Park.
I loved this hotel and will definitely stay here again!
"Great stay in London mini break"5 of 5 stars Reviewed 3 June, 2017 on tripadvisor
As this was a newly renovated hotel everything was very nice lovely room in a quiet location great sized television lovely bath room had everything we needed for are short stay staff were very helpful and friendly and nothing was too much trouble for them breakfast was also very well presented and was very nice really enjoyed are stay and would recommend it to are friends.
"A true gem"5 of 5 stars Reviewed 3 June, 2017 on tripadvisor
When a basic hotel room in central London can be near 200. A suite here at 250 is a true bargain. Proper top draw luxury, threads you count in the thousands and a room to match.
If you are flying from Heathrow, book it now.
"Great hotel"5 of 5 stars Reviewed 2 June, 2017 on tripadvisor
This lovely little hotel suited our needs for the weekend and we were pleasantly surprised by the rooms and service. The decor was trendy and the rooms were of a decent size compared to other London hotels. The bathrooms were also a nice size and well stocked. It is ideally located in a quiet street not far from Paddington station and the beds were absolutely sublime. So comfortable although some might need a step ladder to climb into the bed ! They staff were really friendly and helpful and I thoroughly enjoyed my stay there.
"Fantastic Hotel"5 of 5 stars Reviewed 30 May, 2017 on tripadvisor
First time staying in this hotel since its renovation and name change.Traveled from the US for 5 days. Loved the hotel! It is beautiful, room was great, larger than expected, great air conditioning, beautiful bathroom, comfy bed and good TV. The best part was the fantastic, helpful, charming and friendly staff! Lukas, Elena and Bruna were just so kind, helpful and professional, as were all the others who took care of us as we had flight problems with the Heathrow IT mess.
We will definitely be back, and recommend this to all. Quiet courtyard location, and quick short cut through the brasserie was helpful.
Make it a point to check out this hotel.
Bob and Steve.
"Central, Nice and Quiet"5 of 5 stars Reviewed 24 May, 2017 on tripadvisor
Excellent location to discover London by all major city transportation. New, nice and quiet rooms.
Paddington Station just around the corner. Good breakfast buffet. Nice people at the reception.
We have had a Standard room and a Junior Suite.
"Modern, friendly, and helpful."5 of 5 stars Reviewed 22 May, 2017 on tripadvisor
The Mercure London Hyde Park is a conveniently located hotel in Paddington. It has been recently renovated and refurbished, and has struck a good balance between modern and historic. The staff are friendly and helpful, and are prepared to go the extra mile for their guests...in my case long after I had checked out and flown home. I would not hesitate to recommend this hotel to friends and family, and would gladly stay here again any time the need arose.
"Away from the crowds"5 of 5 stars Reviewed 21 May, 2017 on tripadvisor
This Mercure hotel is their newest in London and it shows. Only a two block walk from Paddington Station yet on a quiet park square. You leave congested streets and sidewalks to find this amazing hotel. I am Gold with the Accor chain and received an upgrade from a standard to a superior room. The staff could not have been more helpful and friendly and I would like to acknowledge Francisco for his help and assistance. The appointments are first class with comfortable bedding and ample storage space. In addition to the plentiful European outlets there were USB charging ports near the bed and desk. The room was quiet (until around 10 am when the cleaning staff started slamming doors) I do recommend this hotel but I wish it was my own little secret.
"Fantastic hotel"5 of 5 stars Reviewed 20 May, 2017 on tripadvisor
I can't say enough fine things about this hotel. The staff are so friendly and helpful. They bend over backwards to help you. The building is beautiful and easy to get to from public transportation. The courtesy "handy" is a really great perk for those traveling from abroad. Great place! I will definitely stay here again!
"Great location, great staff, beautifully restored but modern"4 of 5 stars Reviewed 16 May, 2017 on tripadvisor
Very friendly, young staff who are most eager to help at every turn and this includes cleaners. As with most restored properties, there is not a lot of room anywhere, but they have maximised what they can. All the mod cons in room and shower was excellent. Direct connection to restaurant and shortcut to Paddington Station. Breakfast very good.
"A comfortable stay at Paddington."5 of 5 stars Reviewed 16 May, 2017 on tripadvisor
We received a very pleasant and efficient welcome at the Mercure Paddington and enjoyed our 2 night stay. The staff were very attentive and we appreciated their help. We had a ground floor room which was appreciated.
"Comfortable place to stay"5 of 5 stars Reviewed 14 May, 2017 on tripadvisor
This hotel is very good access to Paddington station. If it rains or you should take morning flight , it's more convenient.
It's very clean hotel with friendly and kind hospitalities of staff.
Breakfast is also good and I'm sure to stay at this hotel again.
"Great Location"5 of 5 stars Reviewed 14 May, 2017 on tripadvisor
Great location, well appointed hotel in good taste, excellent service. Really enjoyed our stay here at the `Mercure London Hyde park. Walked into the park Sunday morning and toured the city on foot. Easy uber ride back to hotel. Rooms clean, very comfortable bed and quiet. `Highly Recommend....
"5 star"5 of 5 stars Reviewed 14 May, 2017 on tripadvisor
Should be 5 star rating. Beautiful bed and room decor. love the location and staff was very friendly. Easy easy access to paddington station. `newly decorated in very upscale taste. Great safe neighbourhood.
"Great Hotel exceptional staff"5 of 5 stars Reviewed 11 May, 2017 on tripadvisor
great staff especially Elena and Pedro at the front desk. Hotel should be proud of these two they really go out of there way to help with anything and everything. Hotel was beautiful small rooms but otherwise terrific. Great location for the tubes ( best way to travel around London ) a one minute walk.