Reviews

quiet

4.5 of 5 stars review on TrustYou Survey - 05 Feb 2025

Paddington is being developed little by little, and the Elizabeth Line is more convenient than anything else.

by Fuji

Overall great experience from start to finish.

4.5 of 5 stars review on TrustYou Survey - 03 Feb 2025

I had to call and check the bookings a few times ahead of arriving as we had people staying for an event we were running nearby - staff and speakers. The gentleman on the phone was so helpful and patient with me when we had name changes at various times ahead of our stay. Check in was easy and my room was immaculate. Very comfortable bed and really appreciated the complimentary drinks in my fridge. Quiet at night. The breakfast was good, although would have appreciated knowing there was buffet selections before ordering a hot breakfast. That's my only complaint though. All the staff were friendly and helpful. All my colleagues enjoyed their stay too, and didn't hear any complaints. The price was fair too I thought.

by L. H.

Good stay in central location

9 of 10 stars review on Booking.com - 02 Feb 2025

Nice hotel very conveniently located close to Paddington train station. The room was quite small, but well designed and very clean. Breakfast was excellent with a few options for entrees.

by Jyrki, Finland

Great!

10 of 10 stars review on Booking.com - 31 Jan 2025

The staff were very helpful. Ichi, Diya, Elizeida, Safiya and Jeffrey really helped make our stay a gd one! Thanks guys!

by Mastermind, Nigeria

Hop, skip & jump to everything!

8 of 10 stars review on Booking.com - 30 Jan 2025

Location was fantastic. Lots of amenities nearby and walking distance to Oxford st. Lovely Hyde Park only a few mins away.

by Leary, Australia

Good location

4.5 of 5 stars review on TrustYou Survey - 29 Jan 2025

Good location. Pleasant stay. Comfortable bed. Nice bathroom

Location is less than 5 minutes walk to Paddington station

4 of 5 stars review on Google - 24 Jan 2025

Overall this is a decent hotel for our 8 day stay in London. Location is less than 5 minutes walk to Paddington station, restaurants, bus stops, convenience stores, and Hyde Park. The room is large with lots of closet space. The bathroom floor is heated, which was really nice. The hotel restocks coffee and refrigerator drinks complementary every day. Rooms are clean and the housekeepers do a wonderful job. The hotel is in a quiet courtyard area.

by Christina DLP

Excellent

10 of 10 stars review on Booking.com - 22 Jan 2025

Spacious and clean room, friendly and helpful staff, and an excellent location.

by Anis, Germany

Very good value for money for rooms upstairs

9 of 10 stars review on Booking.com - 22 Jan 2025

Nice location in a small typical London square next to Hyde Park Small warm human sized hotel Staff helping with reception

by Benoit, France

Great staff in a very well-run establishment located close to all transport needs & support services

10 of 10 stars review on Booking.com - 20 Jan 2025

We arrived at the Mercure ex Australia at 7.30am. The staff member on duty was superb and said he thought he had a room for us. It was duly organised at no additional cost. He thought we would like a freshen up and a rest before heading out sightseeing. What a fantastic job he did and I hope he is separately complimented by management for the sterling arrangements he made. The room could not be faulted - clean, comfortable, everything worked, quick internet, spotlessly clean etc. We will return!

by Kent, Australia