quiet
Paddington is being developed little by little, and the Elizabeth Line is more convenient than anything else.
Overall great experience from start to finish.
I had to call and check the bookings a few times ahead of arriving as we had people staying for an event we were running nearby - staff and speakers. The gentleman on the phone was so helpful and patient with me when we had name changes at various times ahead of our stay. Check in was easy and my room was immaculate. Very comfortable bed and really appreciated the complimentary drinks in my fridge. Quiet at night. The breakfast was good, although would have appreciated knowing there was buffet selections before ordering a hot breakfast. That's my only complaint though. All the staff were friendly and helpful. All my colleagues enjoyed their stay too, and didn't hear any complaints. The price was fair too I thought.
Good stay in central location
Nice hotel very conveniently located close to Paddington train station. The room was quite small, but well designed and very clean. Breakfast was excellent with a few options for entrees.
Great!
The staff were very helpful. Ichi, Diya, Elizeida, Safiya and Jeffrey really helped make our stay a gd one! Thanks guys!
Hop, skip & jump to everything!
Location was fantastic. Lots of amenities nearby and walking distance to Oxford st. Lovely Hyde Park only a few mins away.
Good location
Good location. Pleasant stay. Comfortable bed. Nice bathroom
Location is less than 5 minutes walk to Paddington station
Overall this is a decent hotel for our 8 day stay in London. Location is less than 5 minutes walk to Paddington station, restaurants, bus stops, convenience stores, and Hyde Park. The room is large with lots of closet space. The bathroom floor is heated, which was really nice. The hotel restocks coffee and refrigerator drinks complementary every day. Rooms are clean and the housekeepers do a wonderful job. The hotel is in a quiet courtyard area.
Excellent
Spacious and clean room, friendly and helpful staff, and an excellent location.
Very good value for money for rooms upstairs
Nice location in a small typical London square next to Hyde Park Small warm human sized hotel Staff helping with reception
Great staff in a very well-run establishment located close to all transport needs & support services
We arrived at the Mercure ex Australia at 7.30am. The staff member on duty was superb and said he thought he had a room for us. It was duly organised at no additional cost. He thought we would like a freshen up and a rest before heading out sightseeing. What a fantastic job he did and I hope he is separately complimented by management for the sterling arrangements he made. The room could not be faulted - clean, comfortable, everything worked, quick internet, spotlessly clean etc. We will return!
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Our rate £161, Booking.com rate £183