Extremely impressed
I was extremely impressed with the service & especially the friendly, efficient & cooperative manner of my check in handled by Sarah
Amazing
The hotel is very good.. more than what i expected.. friendly staff .. easy and quit check in and check out .. absolutely i will come bac
First location
Very clean hotel, friendly service. Good breakfast, not far from Paddington station.
Great location and service
Stayed for 2 nights at the end of April, chose a larger room which was slightly cosier than expected but still very nice. Received a drinks voucher on arrival as an Accor member and staff very friendly and accommodating, a very convenient location
Cosy but comfortable stylish hotel room close to transport hub
Excellent service and staff were very helpful and accommodating
Will definitely come back!
I Stayed at the Mercure London Hyde Park and honestly, it completely beat my expectations. From the second I walked in, everything just felt easy. Check-in was quick, super friendly, and actually felt genuine, not that robotic, transactional vibe you sometimes get. The front desk team really set the tone straight away. Special thanks to Deeia, Hemzar, Sara and the girl who served us Adan! The room was a really nice surprise too. For central London, it was way more spacious than I expected, and the layout just worked, it felt comfortable straight away. Everything was spotless, and you can tell housekeeping really pays attention to the little details (fresh linen, everything properly in place, the works). Itchi at checkout held our bags and was very friendly and helpful! Also, even though it’s literally right by Paddington and Hyde Park - which is usually a noisy area, it was properly quiet. Slept better here than I have in some so-called “luxury” spots in London. Will definitely come back!
Friendly hotel in an excellent location to enjoy London
Quiet, convenient, well managed.
Walk from Paddington station, excellently appointed junior suite, wonderful friendly helpful staff.
We regularly choose to stay here when visiting London. Cannot fault for service, breakfast, comfortable spacious room.
I would definitely recommend
I said at this hotel over the bank holiday weekend and alll I can say is 10/10 service. The staff were really lovely and the room met our expectations. The room was very clean and the perfect destination as its waking distance from Paddington. I would definitely recommend and I would book in the future
Exceptional
This was honestly one of the best hotel experiences I’ve ever had. Our room was changed upon our request, and they gave us a beautiful and very comfortable room. We really appreciated how accommodating they were. We had accidentally booked without breakfast, but they kindly offered it to us as a complimentary gesture, which was such a lovely surprise. The staff were incredibly helpful, friendly, and always smiling. They truly made us feel welcome throughout our stay. I have never been this satisfied with any hotel before—this was truly the best experience. I’m very grateful and would absolutely love to stay here again.