Reviews

Well located and comfortable stay

5 of 5 stars review on TrustYou Survey - 13 Apr 2026

Nice hotel in a very nice area. Staff very nice. Clean & comfy rooms. Gym available. In reach of most amenities. & close to the station. Quiet area.

by Lorraine Robinson

Beyond what I expected

4.5 of 5 stars review on TrustYou Survey - 13 Apr 2026

I’ve stayed in several hotels in this area, and this was one of the best. I’ve never been disappointed by a Mercure. Free drinks in the room!

by Beth Welch

Fantastic

10 of 10 stars review on Booking.com - 06 Apr 2026

The hotel was ideally situated 4 minutes walk from Paddington station and near lots of little shops places to eat. The staff were very helpful and very friendly. We were able to leave our bags before and after check in which was extremely helpful.

by John

Very well presented Hotel

5 of 5 stars review on TrustYou Survey - 05 Apr 2026

Lovely spacious comfortable room in a great location. Nicely decorated. Great breakfast in ajoining restaurant. Quiet location. One of the nicest stays we have had in the paddington area. Would definitely recommend a stay here.

by Chris Sutcliffe

Excellent

10 of 10 stars review on Booking.com - 04 Apr 2026

Excellent Hotel in a really good location. Very well presented comfortable and spacious rooms. Five minutes from the station and also Hyde Park. Very nice breakfast in the adjoining restaurant. Helpful and friendly staff.

by Chrisandvick, United Kingdom

Would definitely stay here over and over again!

10 of 10 stars review on Booking.com - 01 Apr 2026

We loved everything about the property! Sarah, who checked us in was exceptional with her customer service and set the tone for a wonderful few days in London. Its close proximity to Paddington Station puts you in a great position to excess anywhere you need or want to go in London. We would absolutely stay here again!

by Carolla, United Kingdom

Excellent hotel. Will stay again

10 of 10 stars review on Booking.com - 16 Feb 2026

Excellent location, lovely rooms, well equipped.

by Khudeza, United Kingdom

​The service was efficient yet very warm

5 of 5 stars review on Google - 15 Feb 2026

A lovely birthday surprise during my business trip! ​I stayed here for a quick business trip, and the staff made my birthday feel special with a surprise cake in my room. It was such a nice touch after a long day of meetings! ​The service was efficient yet very warm. It’s the perfect place to stay if you want professional service with a personal feel. Highly recommended for business travelers in London. Thanks again for the hospitality!

by Daiji T

Book a stay. great hotel and staff lovely.

10 of 10 stars review on Booking.com - 14 Feb 2026

I have stayed here many times. I have been fortunate for upgrades to suits. This time in deluxe room. Great rooms for London. Clean, beds comfortable and so easy to get about. had a late check out as not well. Staff very accommodating. Beens staying here since it opened. Does have some ware and tear with broken blinds and fixture but for comfort still got i! Lovely touch the coffee machine.

by Katrina, Australia

Excellent

5 of 5 stars review on TrustYou Survey - 14 Feb 2026

Fantastic location, beautiful comfortable room with friendly helpful staff

by Joanne Careless